How the Office May Assist Students
The Student Ombuds Office will:
- Listen to concerns without judgement in a confidential and neutral space, and provide unbiased feedback.
- Analyze, strategize, evaluate and develop options to help students arrive at their own solutions to concerns and problems.
- Offer informal and organizational options to unravel concerns and conflicts.
- Empower students with information about university resources and services that may be helpful in resolving issues.
- Provide information about university policies, procedures and rules.
- Clarify relevant student rights and responsibilities.
- Make endorsements for the overall improvement of the university.
The Students Ombuds Office will not:
- Replace or bypass existing university policies, procedures and rules.
- Offer legal advice.
- Participate or testify in formal proceedings, academic grievance or disciplinary hearings about specific cases.
- Make decisions for students.
- Serve as personal advocate, because the office is always neutral (but will advocate for fairness).
- Act as an agent of the university for purposes of notice.