Frequently Asked Questions

Who can use the Student Ombuds Office?

The Student Ombuds Office provides services to currently enrolled undergraduate and graduate students at UT Dallas.

How do I schedule a meeting?

To schedule a meeting, call 972-883-6968, email to [email protected], or visit the office, located in Room 14.120 of the Student Services Addition Building.

What takes place when I visit the office?

When you visit the ombuds office, you will first complete an intake form. Please arrive at least 10 minutes early to complete the form. Each meeting may last up to one hour. During the meeting, the ombuds will explain the role of the office, after which you will have the opportunity to express your concerns.

What types of things does the office help with?

Issues you share may involve grade disputes and other academic matters, student conduct, financial concerns, discrimination, bullying, policy/procedure issues, service complaints, department/organizational climate, interpersonal conflicts, housing, immigration status, religious accommodations, parking and more. The office may offer help with any aspect of the college experience.

What can the ombuds do?

  • Listen to concerns without judgement in a confidential and neutral space, and provide unbiased feedback.
  • Analyze, strategize, evaluate and develop options to help you arrive at your own solutions about concerns and problems.
  • Offer informal and organizational options to solve concerns and conflicts.
  • Empower you with information about university resources and services that may be helpful in resolving issues.
  • Provide information about university policies, procedures and rules.
  • Clarify relevant student rights and responsibilities.
  • Make endorsements for the overall improvement of the university.

What can’t the ombuds do?

  • Replace or bypass existing university policies, procedures and rules.
  • Offer legal advice.
  • Participate or testify in formal proceedings, academic grievance or disciplinary hearings.
  • Make decisions for you.
  • Serve as personal advocate, because the ombuds is always neutral.

How is the Student Ombuds Office different from the Office of Community Standards and Conduct, and what is the importance of having an ombuds office?

The ombuds office is an informal, neutral, confidential and independent conflict management service, and supplements the formal processes and procedures administered by the Office of Community Standards and Conduct.

Ombuds offices may provide a lens to university leaders from which to view student concerns and help administrators understand where institutional policies and processes may be unclear or lacking. An ombuds office also observes trends among student concerns, and may provide advice and early analysis about those trends to administrators. Finally, an ombuds office may help identify and diffuse conflicts before they escalate.

Visit the Office of Community Standards and Conduct to learn about the formal student adjudication functions managed by that office.